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FAQGlossary

Picovoice AI Frequently Asked Questions

Find answers to frequently asked questions on the Picovoice on-device Voice AI and local LLM platforms, Console, and Pricing. For software-specific questions, please refer to the dedicated FAQs at the bottom of each product page:

Local LLM:

  • picoLLM Local LLM Platform
  • picoLLM Inference
  • picoLLM Compression
  • picoLLM GYM

On-device Voice AI:

  • On-device Voice AI Platform
  • Leopard Speech-to-Text
  • Cheetah Streaming Speech-to-Text
  • Koala Noise Suppression
  • Eagle Speaker Recognition
  • Falcon Speaker Diarization
  • Orca Text-to-Speech
  • Porcupine Wake Word
  • Rhino Speech-to-Intent
  • Cobra Voice Activity Detection

Picovoice Business Model & Pricing

What's Picovoice's business model?

Picovoice sells its proprietary voice AI and LLM technology to enable enterprises to build AI-powered products without sacrificing privacy or accuracy in a few lines of code. Picovoice's subscription model:

  • Offers access to support, updates, and upgrades during the engagement.
  • Helps enterprises manage their working capital effectively.
  • Automizes usage tracking, resulting in efficiency gains and cost savings.
What are the subscription packages Picovoice offers?

You can find more information about Picovoice's introductory packages on the pricing page.

Can I create custom wake words and voice commands or fine-tune speech-to-text models even with the Free plan?

Yes. You can use pre-trained AI models or customize and fine-tune them on the Picovoice Console. Picovoice Console is a no-code platform that enables developers to train and fine-tune voice AI models instantly.

  • Custom Wake Words
  • Custom Voice Commands
  • Custom Speech-to-Text
We have a custom LLM; can we get it compressed?

Yes. Picovoice Consulting works with Enterprise Plan customers to compress their custom or fine-tuned LLMs using picoLLM Compression.

Do you train custom LLM models? Can I fine-tune picoLLM models?

Yes, at the moment custom training is available through picoLLM GYM for selected enterprise customers. You can reach out to your Picovoice contact when you become a Picovoice customer.

How do Picovoice on-device AI models achieve cloud-level accuracy with minimal resources?

Picovoice offers highly accurate and lightweight on-device AI engines using deep neural networks trained in real-world environments.
Picovoice's proprietary algorithms are developed by Picovoice researchers using transfer learning and hardware-aware training principles. Transfer learning enables zero-shot learning and removes extensive data collection and training per model, resulting in dramatically simplified product development, reduced time-to-market, and more accurate voice models compared to the traditional methods relying on data gathering. Hardware-aware training optimizes on-device engines and models for the target platform, resulting in resource and power-efficient models even for stringent power consumption requirements.

What type of support does Picovoice offer?

Picovoice offers several types of support options:

  • Enterprise Plan Customers: Can customize the level of support to fit the unique needs of their organization.
  • Foundation Plan Customers: Get six (6) hours of email support with a 3-day SLA.
  • Enterprise Prospects: Can get dedicated support by booking a meeting with the Product and Engineering team.
  • Free Plan Account Owners: Can create GitHub Issues to report bugs.
Can I use Free Plan to build a PoC to present to my management team, fundraise, or any project that may not generate revenue?

Free Plan is for personal and non-commercial projects only. Any commercial project requires a paid plan. Examples of commercial use include client projects, MVPs, internal testing, and evaluation, which involve founders, employees, contractors, or consultants writing code.

How can we evaluate Picovoice before committing to a paid plan?

Picovoice offers a Free Trial for enterprise developers. No credit card is required. You can sign up at this link.

How can I check my plan limit and usage?

Visit the dashboard or your profile page on Picovoice Console.

How does Picovoice track engine usage?

Usage tracking depends on the engine:

  • Audio processed (per second): Cheetah, Leopard, Koala, Eagle, Falcon
  • Text data (per character): Orca
  • Tokens (per token): picoLLM Inference
  • Monthly active users: Porcupine, Rhino, Cobra

A "user" refers to things that activate engines. It is not necessarily an account owner or end-user.

When does my usage reset?

Usage resets every 30 days. You can view real-time consumption on your Picovoice Console Profile.

How does Picovoice track custom model training usage?

Downloaded models count toward your monthly training usage. Once you download, it’s counted.

When does my model training limit reset?

Training usage resets every 30 days. You can view your stats on your Picovoice Console Profile.

Can I reset my AccessKey on Picovoice Console?

No, you cannot reset your AccessKey. Do not share it with third parties.

Can I reset my usage limits without waiting for 30 days?

No, usage limits reset automatically every 30 days.

Can I create another account until my usage limits reset?

No, creating multiple accounts for the same project violates the Terms of Use. You may be asked to pay fees or have access terminated. To get higher usage, upgrade to the Foundation Plan.

Can I get my Free Trial period extended?

No, the Free Trial is a one-time offer. No credit card is required. Make sure to upgrade before the trial ends.

Can my colleague send another trial request?

No, the Free Trial is a one-time offer. If your organization wants extended use, you must upgrade.

Where can I ask more questions?

Most answers are available on the Picovoice website. For additional help:

  • Enterprise sales team
  • Technical support
  • GitHub issues
  • Email: hello@picovoice.ai

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Voice AI
  • Leopard Speech-to-Text
  • Cheetah Streaming Speech-to-Text
  • Orca Text-to-Speech
  • Koala Noise Suppression
  • Eagle Speaker Recognition
  • Falcon Speaker Diarization
  • Porcupine Wake Word
  • Rhino Speech-to-Intent
  • Cobra Voice Activity Detection
Local LLM
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  • picoLLM Compression
  • picoLLM GYM
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